On-site services

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On-site services

How will On-site Services help my company?

Disruptions in workflow can have a big impact on small businesses. That is why we have put precautions in place to make sure this is minimised. When you rent a printer with RelaxRate you can count on a technician that will deliver on-site services. Benefit from free installation, maintenance and repair. Our customer portal will also support you as you can raise service tickets with ease. We strive to be your reliable service provider and will always be close at your side.

1. Save money

Our on-site services are included with every RelaxRate package. So you won’t ever experience additional charges if something goes wrong.

2. Save the hassle

Our machines run automatic maintenance checks without any action from yourself. If any issue occurs you will be alerted so that you can raise a service ticket immediately.

3. Save time

Don’t wait around for repairs and minimise downtime. Our team will be in touch within 24 hours of a ticket being raised with our support team.

How does it work?

1. Maintenance and Repair

Every printer rented with RelaxRate includes 24/7 remote monitoring. If any issue occurs, you will be alerted by your printer immediately.

2. Create a service ticket

Simply log the issue on your customer portal to create a service ticket

3. Ticket sent to Service Technician

This ticket is then dispatched to a field service technician.

4. On-site support - Issue solved!

The service technician repairs the issue for no additional cost. With no charges for travel, work time or spare parts.

Get your printer with RelaxRate

You can get a range of customer benefits including on-site services and more by renting a printer with RelaxRate. Take a look at our RelaxRate packages and rent your desired printer at a fixed monthly fee.

Find out more about RelaxRate